Unresolved Return Issue

I am so tired of Takealot not caring about their customers. I returned a broken product within the 6 month warranty. Within a few days of them collecting my broken product I check the app that then said my return was rejected and I should get an email thus my return was concluded. I waited a few days and still no email, I submitted a query and still nothing. After searching for hours to find a working number they told me the also see it is rejected but they don't know why and I'll get my email by the end of the day. Guess what it's a day later and still no email. Takealot does not care about their customers at all.