Unresolved Refund Issue – Takealot & Payflex

I am lodging this complaint due to an unresolved refund issue involving Takealot and Payflex.

I placed an order with Takealot on 30 December under Order Number: ***, which was paid for using Payflex. The order included a projector and a screen. Takealot later cancelled the projector, leaving only the screen. As the screen was no longer required on its own, I cancelled that item as well. I was advised that a refund would be processed within 3 to 5 working days.

It has now been longer than the stated timeframe, and the refund has not been handled correctly.

Because I paid via Payflex, I made an upfront payment of R292. However, the only amount refunded was R23.58, which was credited to my Payflex wallet. This amount does not reflect the value of the cancelled order, and no explanation has been provided for this partial refund.

I have already attempted once to resolve this matter directly by contacting both Takealot and Payflex, but I have received no response.

I believe I am entitled to a full refund returned to the original payment method, as the entire order was cancelled. I am requesting that this matter be urgently investigated and rectified, and that I receive clear communication regarding the outstanding refund.