Unresolved escalation

I never had problems with any order I made with takealot until I escalated a product exchange/replacement. Since from the 07th November my parcel has not been returned and the all they say is that they are waiting for the supply. None of the fault logged has a clear conclusion or turn around time. This has inconvenience my work and has cost me a lot.

The estimated time of the 23rd has passed and I am still without my UPS parcel in that I use as a back up when experiencing loadshedding. The tracking is stuck from the 11th. If the replacement is impossible, let me be refunded.