Unreliable, ************* and horrible regard for their customers

Please, if you're reading this review then I hope you rethink ordering from Takealot. If we collectively boycott bad service then we can ensure that companies as horrid as Takealot change their policies and offer better service to us consumers in the future.

I logged a return with Takealot on the 14th of January and it was scheduled to be collected the following day (15th). Since then it has been 7 days of continuous rescheduling and being promised that a courier would come and collect it. Until they just cancelled my return altogether without an explanation.

Each time I've called, I've been given the excuse that Skynet is the reason and all they can do is escalate the issue, they've "escalated" an issue 10 times already. I called their delivery team and suggested they just simply use a different courier service to which their response was "To make the process easier and less of a hassle, just drop it off at our collection point".

Now, I wouldn't mind doing this if I didn't pay for express delivery in the first place only to be delivered a defective product.

Their customer "care" call centre agents are always friendly but ultimately ineffective. They won't follow up with you and will gladly "escalate" an issue so they don't have to deal with you anymore.

I'm not a difficult person, in fact, this is the first bad review I've ever written. If their third party couriers are so unreliable then just use a different courier service.

Please, if you're considering giving Takealot your money, just don't. I know people will swear by them but remember, today it was me and tomorrow it might be them, or worse - you.