Unreliable - Delivery time 1 month with added complications

Hi, I placed an order on 15th June for a 6-x pack Black Cat Peanut Butter. My order was delivered on the 25th of June. I returned from a trip on the 26th of June. I opened the box which was damaged to find that 3 out 6 bottles had been badly broken. As this is a non-returnable product, I emailed Takealot help on the 27th of June 00:59. Only at 14:49 did I receive a response to my query asking for an order number. Instead of wasting my time with asking for an order number, Takealot could have found this. I rep**** at 16:19. At 17:52 I received a response asking for images of the damaged products & a 13-digit barcode (can be found on the outside packaging of the item). I responded with these images on 22:19 advising that I was not willing to risk injury by removing the items & taking a pic of the barcode. Following my response, I received no correspondence from Takealot. I then had to take my own time to follow up - I emailed 28/06 at 16:00. I received a response at 16:35 insisting on a pic of the barcode. I rep**** at 23:31 and as previously stated I was not willing to lift the damaged items - a whole day wasted. Only on Sunday at 10:35 did I receive an email with a logged return reference number. When I enquired as to how long it would take to receive a replacement - anywhere between 5-8 business days after the return has been collected, was suggested to me - so in essence I guess it takes a month for Takealot to get my order right???