Unreliable and Unreachable

Received communication that order (new washing machine) will be delivered today before 17:00. Arranged entire day to be at home to ensure someone can receive delivery.

It is now 20:49. Status of order still shows "Will be delivered today before 17:00". Delivery team contact centre is only available on weekdays. There are no other working number. No update...

Entire day lost...no way of finding out when delivery will take place...