Unreliable and disappointing

Last year I ordered a suitcase before I had to travel. On the day it was supposed to arrive, I was notified that it was lost in transport and I was refunded. They could have dispatched a new suitcase, but they didn't even give me that option. A new order wouldn't have arrived in time, so I had to find an in-store option. Last week, instead of the crochet kit I ordered for my niece, I reciieved a machine to inflate tyres. I had to find the time to take the incorrect product back to the drop-off. I was then refunded, instead of the original order being sent. I then had to reorder and pay for delivery. So their error cost me money. I ordered my daughter a squash bag for Christmas, ensuring that it would be ready for collection in time. Their emails stated that it would be there by Friday, 20/12. I have just recieved and email, not only changing the colour of the bag I ordered, but saying it'll only arrive on 02/01/25. One incident is completely understandable, 2 is getting a bit tiresome, but this third one is the last straw. Takealot.com, you have become SO unreliable. It's not worth it - online shopping is supposed to make life easier. But you have cost me money, so much time, and now I have to deal with a very disappointed child?! I'm sure I'm not the only one that this is happening to.