1 reviews | Active since Nov 2014
Unreasonable decision
I ordered a TV series DVD (which i have done before), i opened the packed and put it into the player and it didn't work. Didn't make sense, it was brand new. I look at the cover and see the name Blue Ray (I have no idea what that is), so I google it, and find out it is a special type of player needed to play this dvd.<br> I went online to report this and ask for a return or a swop, and I receive back notification that the item can be returned and refunded. After sending it back, I follow up and they say they cannot take it back as it was 'opened'. I explain again what happened (as per my first email) and they are not budging. <br> Even after they initially say they can accept the item and swop it for the correct type, they have gone back on their decision. After being a customer of [URL Removed] for many years, this new company won't get any more of my business.
We're sorry to hear about the unfortunate situation, but as per our exchange and returns policy we can't offer exchanges or replacements on media products, such as DVDs, where the original plastic wrapping has been opened as the item can't be sold again. We clearly mark Blu-ray items with a red warning notice on the listing that states that the disc requires a Blu-ray player and also make note of this in the product title. When a return request is accepted, the item is subject to an assessment to determine whether it complies with our returns & exchange policy and depending on the outcome the request will be accepted or declined.
It's really unfortunate that you weren't aware of Blu-ray, but we'll not be able to process a return for this item.
Sincerely,
takealot.com
We're sorry to hear about the unfortunate situation, but as per our exchange and returns policy we can't offer exchanges or replacements on media products, such as DVDs, where the original plastic wrapping has been opened as the item can't be sold again. We clearly mark Blu-ray items with a red warning notice on the listing that states that the disc requires a Blu-ray player and also make note of this in the product title. When a return request is accepted, the item is subject to an assessment to determine whether it complies with our returns & exchange policy and depending on the outcome the request will be accepted or declined.
It's really unfortunate that you weren't aware of Blu-ray, but we'll not be able to process a return for this item.
Sincerely,
takealot.com