Unpromised Delivery Date

<p>I placed a order via Take-A-Lot on the 27th February 2017 at about 10:30 for a item I needed delivered on the same day. I paid the extra cost for the item to be deliverd on the same day basis. It comes to 16:30 I have still not recieved any parcel, now considering our business hours is till 16:30 I was already getting worried. I call the call centre they inform me they will let me know or the delivery team will contact me. At flipping 17:10 no body has contacted me, yet again I need to call to find out what the hell is going on. Only to be told that the parcel was delivered to the wrong depot, etc. now they need to deliver the parcel on the 28th February as they can't do it today. The lady informs me they will give me a refund on the shipping cost, this means F all as I needed the parcel today and not the next day hence why I paid the extrra cost. This is not the first time that I have bought on Take-A-Lot and promised on the site parcel will be delivered by that date and it doesn't happen at all. I don't give two ****s whether the delivery is an external service provider or not part of Take-A-Lot at all, at the end of the day the delivery is with Take-A-Lot at the end of the day it's your name on the paper work. It's your responsibilty to get parcels delivered as per the delivered date. Take-A-Lot is absolutley flipping useless from delivery time to customer service.</p>