UNPROFESSIONALISM, TERRIBLE and PATHETIC

I have never seen such UNPROFESSIONALISM, TERRIBLE and PATHETIC service like TakeAlot…! I bought a TV and it was defective and I requested a refund. When the TV left my possession, it did not have the damage blue bubbles it was solid black, this was because there was no user damage. I returned a TV in perfect condition, only for their *********** team to damage it and then try to blame me for their mess. The audacity to claim that I caused the damage when I know for a fact that their employee mishandled it during collection or transit is absolutely disgusting. The person who picked up the TV had taken pictures on site, I asked them to please ask him to provide those and compare with the pictures sent me. You will see that they are different. They wanted to dump the damaged TV back on me, "as is," instead of owning up to their mistake and rectifying the issue. This is outright *****! your customer service is non-existent, your processes are broken and accountability is zero. This is the kind of shady behaviour you expect from fly-by-night operations, not from a company as big as Takealot. Beware—if they can do this to me, they can do it to anyone! Takealot, should be ashamed. Fix this now. On my last communication with Ntombozuko. S on the 15 Jan 2025 she had said that my matter would be escalated. Next thing i know she sends me a discriminatory email bullying me. Bulldozing me returning a TV in a bad condition and not communicating with me. Takealot team has been "escalating" this matter for over a weeks now without providing any meaningful feedback on the actual issue at hand. This lack of communication and progress is unacceptable.