Unprofessional, untrained staff!

Last year an incident occurred twice on my takealot account where Takealot did not ask for any proof of identification and I requested the delivery notes to sort out the fact that a person I knew were fetching orders on my name.

There was no assistance back then, Since then I have changed my login details etc… Thursday I order a laptop that is urgently needed and then Friday they cancel my order due to the previous situation. I phoned multiple times the morning, no assistance was given and I was given the run around. I then got to Ethan who said he will assist me and I will be able to collect the order before end of the day, hours later still not the case, then promised by Kyle that he will sort it out I will get my order. I then requested a manager to call me after speaking to a lady again but this never happened.

I have not been refunded the money is not back in my account, I am now unable to attend a online conference and training for work which will have consequences. I could have hqve gone to a shop and bought a new one however Takealot has not refunded my money and made multiple empty promises.

I will start posting my experience everywhere and start sharing it with everyone if this does not get resolved fast. I will also contact my same laywer that assisted me with my ex forging my signature and collecting my orders if the money is not paid back.

You should not promise a service you cannot deliver and your staff need proper training because they have no clue what is going on around them. Just like the lady who I spoke to that gave me sarcastic attitude and did not listen to a word I said and the men who promised to phone me back and promised I could collect my order before end of the day and they will sort it out which never happened.

I think this is very unprofessional that I was blocked on my account after you did nothing last year when my ex forged my signature and collected my order as it happened again but then you block me without informing me or calling or emailing to confirm with me. There are other ways like asking for a proof of identity. Wake up Takealot your staff is unprofessional and lack training.

I want my money back before end of this day or I will contact a lawyer. I have had enough. You have caused me to possibly receive a warning at work due to not being able to attend this training conference today that was paid for as well as taking away my rights because you are too lazy to check proof of identity or phone or email before just cancelling my order! Pathetic!