Unprofessional TAKE A LOT driver

I received an message on Friday morning that my parcel will be delivered on Saturday (the next day). I then called the head office to change the address as there is no one in the work address over the weekend. The head office took the new address and said they have updated it and the parcel will be delivered in the new address tomorrow.

Now this morning I receive a call that the driver is at my workplace to deliver my parcel. I inform the person that the address was changed yesterday and she takes the new address and informs me that she will communicate this with the driver. Less than 2 minutes later the driver calls me to say his at my workplace and there's no one here. Now I am confused because this will be the 3rd time I am communicating the same thing with the take a lot people.

I inform the driver that I stay 10minutes away from town. But the driver tells me he is not gonna go there they don't deliver there. Even after I inform me that, just a few weeks ago my sister had a delivery in the same area he is saying they don't deliver to. The driver was rude and told me that's a lie they never deliver in the area and he will not go there, I will just have to wait for my parcel to be delivered to my work place on Monday.

This was so unprofessional and time consuming as the parcel was expected today and now I have to try and go to the office on Monday to get a parcel I was suppose to get on Monday. Mind you, this parcel was bought in the 4 October 2024, so it delayed.