Unprofessional staff

Very bad service from a Lady called "Karen". I've ordered my purchases on Takealot on 25/11/2021. I by accident selected the wrong pick up point. I only noticed that after making a payment. This when i phoned Takealot customer services to asked to change the Pick up point as it has not been dispatched yet. Karen gave me attitude that there is NO WAY to change this at all. I've asked to speak to a supervisor and according to her its not possible as she is working from home ? So i Phoned back and spoke to a very friendly Mohammed who sorted all this out within seconds. So this post is to say that i Think KAREN needs some training and Client etiquette. Thank you Mohammed.