Unprofessional Service

I make purchases through takealot quite often and recently had an unpleasant experience.

I purchased a light with a stand and it was delivered without the stand. The delivery guy and the agent over the phone (Mikaila) then promised the stand would be delivered the next day only for the agent to call back and tell meI would have to email Mr D to inquire about the mistake. Why am I being tasked to follow up on an issue that wasn't mine?!

Then a different takealot agent emails and states I need to log a return so the item can be delivered again in full. It has now been an entire week that takealot has been "checking if the supplier has stock".

This is an item I purchased for work. This delay has lost me multiple clients and there seems to be absolutely no sense of urgency or care on the part of takealot. I'm utterly disappointed with the service I've received.