JL
Johan L
1 reviews | Active since Mar 2009
16 Sept 2015, 07:30
Unprofessional delivery service
I ordered an item from Takealot, and received an SMS yesterday stating that the package would be delivered \before 4pm". At 15:50 I phoned them to ask where the driver was"
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takealot.com's replyOfficial
16 Sept 2015, 09:24Hello johanlom,
We take great pride in our ability to deliver parcels safely and on time and are disappointed to hear about your bad experience. We apologise for not delivering your parcel to you at 4pm as promised and for the inconvenience this has caused you. Thank you for taking our complaints team's call earlier. As discussed they'll liaise with the relevant courier ASAP to determine why this delivery ran late.
Please allow them a bit of time to gather all the relevant details after which they'll be in touch with thorough feedback as requested.
Sincerely,
takealot.com
We take great pride in our ability to deliver parcels safely and on time and are disappointed to hear about your bad experience. We apologise for not delivering your parcel to you at 4pm as promised and for the inconvenience this has caused you. Thank you for taking our complaints team's call earlier. As discussed they'll liaise with the relevant courier ASAP to determine why this delivery ran late.
Please allow them a bit of time to gather all the relevant details after which they'll be in touch with thorough feedback as requested.
Sincerely,
takealot.com
takealot.com's reply16 Sept 2015, 09:24
Official
Hello johanlom,
We take great pride in our ability to deliver parcels safely and on time and are disappointed to hear about your bad experience. We apologise for not delivering your parcel to you at 4pm as promised and for the inconvenience this has caused you. Thank you for taking our complaints team's call earlier. As discussed they'll liaise with the relevant courier ASAP to determine why this delivery ran late.
Please allow them a bit of time to gather all the relevant details after which they'll be in touch with thorough feedback as requested.
Sincerely,
takealot.com
We take great pride in our ability to deliver parcels safely and on time and are disappointed to hear about your bad experience. We apologise for not delivering your parcel to you at 4pm as promised and for the inconvenience this has caused you. Thank you for taking our complaints team's call earlier. As discussed they'll liaise with the relevant courier ASAP to determine why this delivery ran late.
Please allow them a bit of time to gather all the relevant details after which they'll be in touch with thorough feedback as requested.
Sincerely,
takealot.com