Unprofessional

I can't begin to explain my disappointment in takelot. Is there someone from your management that will please reach out to me or provide me with a phone number. Please I do not want you call centre or customer care. My emails goes unanswered and different agents sends me different emails with different awnsers. After finnaly admitting that the fault was with the supplier and takelot on the way they treated my ongoing case I was told to return my item unopened and my refund will be processed. Now I got an email again saying my return is on the way to the supplier for a repair. I explained to all of the customer care people that this is seriously affecting my work and was just ignored or olny given feedback when I asked. I also requested information to proof that my phone was repaired at the right place and for management's number. They ignored that email. I told them the way that the supplier repaired the phone was not acceptable as it was the second phone giving me the exact same problem as the first. After numerous emails and phone calls I thought it was sorted. Here is the first email.

Your request (Phone call from: Caller ***) has been updated.

Achumile.D (takealot.com)

Aug 22, 2024, 14:50 GMT+2

Good day, Thank you for contacting Takealot.com. As per our telephone discussion, please be advised that once you have received the phone from the courier guys, you can just respond to this email so that we can be able to log the return on our side and process a refund. I am so humbly sorry that this has happened and do wish that we could have fulfilled your satisfaction. Should you need any further assistance, please do not hesitate to contact us. Kind Regards. Achumile.D

Then I send back the phone. Rep**** to this email and got no response. Till today. Then this afternoon I recieved this email.

Sherwin.S (takealot.com)

Aug 30, 2024, 14:57 GMT+2

Hi Wilna, Thank you for contacting Takealot.com Please be advised your items have been shipped to be repaired. I acknowledge that the matter has caused frustration and inconvenience to you and I understand that an apology does not correct the situation. We are definitely looking at ways we can provide a better service to our customers daily and it's our customers feedback that leads us in the right direction. Please do not hesitate to get in touch with us, should you require any further assistance. Thank you & stay safe Kind Regards Sherwin.

This is only the tip of the iceberg. I have a lot of emails going back and forward being left unanswered. When phoning your customer service. No one is able to assist me or send me in the right direction.

This is so unacceptable.