Unpleasant Customer service

Hello Peter

I have an unpleasant experience with Takealot. The way orders are handled is very disappointing and I don't think I will ever use it in future.

I placed an order a month ago and selected to pay on delivery. We'll, they sent me numerous emails advising that my order was delivered to the wrong address and it will be redirected to me soonest. I kept receiving such emails and eventually my order was canceled.

Recently, on the 16 April 2023 I placed another order, paid by card and the delivery was due on Monday the 17th. I again received another email to say my order was delivered to the wrong address. Today I received another message to say my order was cancelled without any valid reasons and without contacting me.

If Takealot is taking their customers serious, they will improve on their poor customers service and start serving customers accordingly. There are lots on online businesses I can support.

Thanks Kgatedi