Unnecessary Suspension of Account

I started selling wit Takealot in December 2023. All went well until this morning 31 January 2024 when I received an email stating they need proof of my items. I sent the proof. Not even 20 minutes later I get another email saying that I am selling counterfeit items and my account has been suspended. First of all my items are not counterfeit, secondly they state that you are not allowed to add to your own catalogue as it will be considered as doubles. Now I add my product under the existing catalogue but that seller was reported for selling counterfeit items so automatically I am also under investigation. This is really not how a business should work.

Hi Seller Thank you for calling Seller Support I received feedback in regard to the suspension of your items. Please note that this is an account suspension and that is impacting the entire account. In regards to the items being marked as counterfeit, please note that this will be handled by Compliance and they will provide you with feedback. Apologies for any inconvenience caused. Kind regards, Zelda.F

Dear seller Thank you for the email. Please note we have created removal orders for the stock and the DC's will notify you when its ready for collection. As you account is suspended you will not be allowed to trade on Takealot again and any new accounts will be immediately suspended. Regards Seller Compliance Team

I asked for proof and am still waiting.

I am not even allowed to dispute this. How does that work. Now I have to pay AGAIN for my items to be returned.

I would 1000% not recommend selling on Takealot