Unnecessary delayed delivery.

I am very disappointed with Takealot, I have never had these issues with them before. I placed my order on the 29th July with the delivery date being 1st Aug (which is normally adhered to). I received notification that they had stock issues (which they didn't even stipulate on the app while making the purchase), so the delivery date was pushed to the 5th(Today). This morning I received the SMS that my parcel is out for delivery. At 14:59 I received a SMS that... DELIVERY DELAYED Parcel arrived at incorrect courier facility. We're rerouting it. Delivery will be rescheduled.

I called them and apparently the Kenilworth courier facility which services my area doesn't deliver to where I live? So now they have to get a 3rd party courier to deliver my parcel which is going to take another 2-3 working days. I want to know why they couldn't get all the information together to give the proper delivery time.

I'm self employed in the construction industry which means I'm always on the road. I had to set this time aside today and they giving me the run around. For all this hassle I could have purchased the printer ink at a store. Or could have selected Collection instead of delivery.

I'm losing money because of this unnecessary delay from Takealot. I will NOT be ordering anything else from Takealot again and I will let my family and friends know of this horrible situation.

Below is the email from Takealot: Buhle Madikane (takealot.com)

Aug 5, 15:54 SAST

Hi Charlene

We're sorry to let you know that we’re delayed in delivering your order as it’s regrettably been sent to the incorrect courier facility.

We’ve redirected your order to your local courier facility and will, unfortunately, miss your estimated delivery date by <2-3> working days.

We'll process and ship your order as soon as it arrives and you'll receive an email notification confirming your new estimated delivery date shortly.

If you won't be at your original delivery address on your new delivery date, you can get in touch with us by replying to this email and we'll help you reschedule.

We're really sorry for the inconvenience and appreciate your continued support.

Kind Regards, The Takealot Team

Buhle Madikane