1 reviews | Active since Nov 2015
******** Pricing Structure
I joined takealot recently on recommendation of so many friends and family, who had only good things to say about the level of service and the great deals and prices. I made my 1st purchase on Thursday evening and was VERY excited. Only to realise NOW that the purchases were canceled WITHOUT any correspondence to inform me of this! This is ridiculous! How can we trust your \deals"if you have the supposed right to revoke prices advertised without explanation! This has left such a bad taste in my mouth and I will no longer support you (I know 1 person won't make a difference to you but reading all the other HELLO PETER complaints in this regard I feel we might just make an impact). I don't really care for your explanation of a technical glitch because if other retailers made the mistake in store they will HAVE to comply with the consumer protection act. Why are you ABOVE the law???? <br> And the supposed \""customer care\"" person I spoke to was so rude and unprofessional"
We apologise for not communicating the reason for your order cancellation prior to doing so. Our customer service team was instructed to inform all customers who were affected by the recent technical error which affected several product lines in our camping and outdoor department. We are certainly not above the law, but due to the electronic and immediate nature of our industry errors such as these can occur. We therefore provide for situations like these in our T&Cs section 5.2 and 8.
It's really disappointing that your first experience with us has turned out to cause you such frustration. We know saying sorry doesn't change this. We are compensating all affected customers for the unfortunate experience and can once again only apologise. Our complaints team will be in touch with you shortly to address this matter further.
Sincerely,
takealot.com
We apologise for not communicating the reason for your order cancellation prior to doing so. Our customer service team was instructed to inform all customers who were affected by the recent technical error which affected several product lines in our camping and outdoor department. We are certainly not above the law, but due to the electronic and immediate nature of our industry errors such as these can occur. We therefore provide for situations like these in our T&Cs section 5.2 and 8.
It's really disappointing that your first experience with us has turned out to cause you such frustration. We know saying sorry doesn't change this. We are compensating all affected customers for the unfortunate experience and can once again only apologise. Our complaints team will be in touch with you shortly to address this matter further.
Sincerely,
takealot.com