******** and delayed return policy

In Aug I purchased a handbag which came with a wallet. By November the bag's lining had torn. I phoned Takealot and enquired about returning for an exchange. I was told their return policy is 1 month. I explained that the SA law - CPA - says it is 6 months and they must honour this law. A return was arranged. I was told to return the bag. It was collected on 28 Nov. Then Takealot informed me that I had to return the wallet too. As the wallet is not damaged and I do not have another wallet I refused but was told that my return cannot be processed without the wallet. Why was this fact not advised to me initially before the return was collected? A week later - today - the wallet is still wrapped in my office waiting for the courier to collect. I have been without a bag and wallet for more than a week, and hence been inconvenienced. I get all sorts of correspondence from Takealot telling me how good their service is "our smile guarantee" and asking me to rate their service but I am still inconvenienced. I do not have the items for which I paid.