MN
Masixole N
1 reviews | Active since Jul 2011
11 Dec 2015, 06:00
UNKNOWN RETURN
Fedex came to collect my return on the 20th of November and the tracking online still says unknown. I've dealt with your social media team as well as your mr d associates who've not investigated the compliant and have dragged the feet with the issue. I've dealt with both Tasneem and Candice from mr d and emails have gone unanswered.<br> <br> I don't understand why you haven't contacted Fedex and found what the driver did with my parcel, I order regularly from you guys and the driver that came to pick up my return is the same one that normally delivers and we can identify him. Surely Fedex can see who came to pick the item and find out what has happened. We have the copy/tear off of the form we were asked to fill out. This issue has been handled so poorly and I've never ever had any issues with you guys!
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takealot.com's replyOfficial
11 Dec 2015, 12:09Hello bvovo,
Thank you for giving us the opportunity to find a suitable solution to this matter. We're sorry for the incorrect delivery of your returned item which led to the delay in processing your request. As discussed with our complaints team we have already processed a credit to your takealot account and you are free to use this at your convenience.
Thank you once again for your understanding of this matter and for giving us the chance to turn this experience around with you. It's much appreciated.
Kind regards,
takealot.com
Thank you for giving us the opportunity to find a suitable solution to this matter. We're sorry for the incorrect delivery of your returned item which led to the delay in processing your request. As discussed with our complaints team we have already processed a credit to your takealot account and you are free to use this at your convenience.
Thank you once again for your understanding of this matter and for giving us the chance to turn this experience around with you. It's much appreciated.
Kind regards,
takealot.com
Best regards,
takealot.com's reply11 Dec 2015, 12:09
Official
Hello bvovo,
Thank you for giving us the opportunity to find a suitable solution to this matter. We're sorry for the incorrect delivery of your returned item which led to the delay in processing your request. As discussed with our complaints team we have already processed a credit to your takealot account and you are free to use this at your convenience.
Thank you once again for your understanding of this matter and for giving us the chance to turn this experience around with you. It's much appreciated.
Kind regards,
takealot.com
Thank you for giving us the opportunity to find a suitable solution to this matter. We're sorry for the incorrect delivery of your returned item which led to the delay in processing your request. As discussed with our complaints team we have already processed a credit to your takealot account and you are free to use this at your convenience.
Thank you once again for your understanding of this matter and for giving us the chance to turn this experience around with you. It's much appreciated.
Kind regards,
takealot.com
Best regards,