1 reviews | Active since Aug 2011
Unisa Book Still not received Frustrated/Furious
I placed an order online for 3 Unisa Books on the 21st of July 2015. On your website it stated that all the books are available and in stock and was set to be delivered the Monday the 27th of July. I still did not received a message or anything on Monday the 27th so i did a courtesy call and spoke to Elzita Vlotman, who assured me that i will get a response with regards to my books. Still no answer from her. Had to phone again on the 3rd of August as i still have not heard anything. Spoke to Sumaiya Benjamin she then informed me that the one book is out of stock and would have to come From Cape Town? I mean really whats up with your website telling me otherwise. Sumaiya shipped my two books that were in stock and this was received on the 4th of August. Sumaiya advised that it would take 3 working days to ship from Cape Town to Johannesburg and ensured i would get my book that i urgently need. Phoned Yesterday 11.08.15 spoke to Ashley Nagel who asked if he could get back to me on email. Didn't receive anything from Ashley until i had to email him back to find out what the outcome was. Received a fantastic email back from him stating they did receive the book but its for some one els
We know saying sorry doesn't make up for the inconvenience this has caused you, but we'd still like to sincerely apologise for the poor experience. Had the book been in stock as initially stated on our website, you'd not be in this situation and we'll make sure to address this accordingly with the relevant department. The least we should've done was inform you about the delay instead of you having to contact us for an update. The poor communication and nonchalant manner in which this matter has been dealt with is also unacceptable & we'll be taking this up with the responsible parties & provide them with coaching on how better to deal with situations like these in future.
We'd really like to make up for this bad experience and are doing our best to get it sorted out. Our complaints team hasn't been able to get hold of you on any of the numbers provided. They're in the process of liaising with our buyer to see how soon we can get your book to you. They'll then try giving you another call as soon as they have feedback.
Sincerely,
takealot.com
We know saying sorry doesn't make up for the inconvenience this has caused you, but we'd still like to sincerely apologise for the poor experience. Had the book been in stock as initially stated on our website, you'd not be in this situation and we'll make sure to address this accordingly with the relevant department. The least we should've done was inform you about the delay instead of you having to contact us for an update. The poor communication and nonchalant manner in which this matter has been dealt with is also unacceptable & we'll be taking this up with the responsible parties & provide them with coaching on how better to deal with situations like these in future.
We'd really like to make up for this bad experience and are doing our best to get it sorted out. Our complaints team hasn't been able to get hold of you on any of the numbers provided. They're in the process of liaising with our buyer to see how soon we can get your book to you. They'll then try giving you another call as soon as they have feedback.
Sincerely,
takealot.com