uninformed consultants and unavailable managers and supervisor,cant fulfill and order

I did and order with takealot and and email stating its ready to collect was never sent apparently their system made an error. and now they giving me 48 hours to collect the order of which it wasnt my problem at the first place that l wasnt told about my order. l have been calling customer care for about 9 times and all of them dont have answer because they work on email system and only wait for an response in order to answer. l was told l will get a response yesterday 100% and it never happened and l have called today and still getting same promise of which it makes no difference. now why must l struggle over and error that their system did. also their warehouse is out of reach telephonically and so is the supervisor and the managers. the only thing l was told by the agent is its a waiting game till my order is cancelled and payment refunded. l had to wait 2 weeks only to be told l have 48hours to collect or else cancelled.

l regret this transaction ever