Unimpressed with your service

I placed an order and it was lost in transit (like seriously? Is that the truth?) How did that happen. A replacement order was made ***8. The delivery address is no longer valid due to lockdown. The delivery address needs to change. I tried to phone but waited 1 hour on the line and no answer. I work in healthcare, I cannot wait the whole day on the line for a consultant to answer the call. Please phone me *** for the new delivery address. I'm most unimpressed.