Unimpressed

<p>Today I placed my first order with takealot: I ordered 2 boxes of pampers on special. At checkout I wanted to choose the Ebucks option but because I am a foreign national with no ID number, I'm not able to choose the Ebucks option at checkout.. This must be a mistake I think, because it does not seem right: I'm accepted as a customer but can't benefit from the rewards even though I am an Ebucks customer as well? However, takealot's customer service confirmed via email that it's not a mistake and that I can not get any Ebucks for my order because I don't have an ID number. Disappointment number 1.<br />I chose collection at the warehouse as I pass by there on my way from work to home anyway. I made the payment with instant EFT and received a payment confirmation in which it says: "Your order is being processed and you can expect your order to be available for collection by Wednesday, 29 June 2016." This was at 11AM. Great. So far so good. I finish work at 3pm and stop by takealot to collect my order. However, upon arrival there I was told that my order wasn't ready for collection yet. I am surprised and show him the email I got. I then was informed that I have to wait for another email that confirms my package to be ready for collection. When I asked if they can then get my order while I wait there I was told that that would take 45 minutes...... 2 boxes of nappies, 45 minutes. <br />I have read the payment confirmation again but no where it says that I should wait for the confirmation email. Am I crazy for misinterpeting the words "Your order is being processed and you can expect your order to be available for collection by Wednesday, 29 June 2016."?</p>