Unhelpful not accomodating

<p>I purchased a DVD set for my daughter HR Pufnstuf. It arrived. It was forgotten due to me being ill. Last week we wanted to watch it. It said "check region". I emailed takealot to be told it said region 1 and that is usa. I rep**** saying how would I know that. They reply saying it says "for usa". I reply saying, no it doesn't say that, it says "Country usa" and, how would I know if that means produced in usa or usable in usa. The answer I got was "our returns policy does not permit us to receive it back". Just like that, hard and fast, no accommodating the customer yet, the error lays with them. It's not like I want the cash back! I want to exchange for a dvd that my daughter can watch.</p>