Unhappy with your service its pathethic

I am very angry and dispointed with takealot. My delivery was set but unfortunatly I was hospitalised. I called them and told them not to deliver or alternately they could deliver at the hospital where I was admitted. Did they not deliver twice after calling them several times not to deliver because there is no one at home. I spoke with a consultant Ayanda who sheduled a delivery for the 22nd which never happened. When I called today I was told the order was cancelled. Takealot a pathethic company with no empathy. They do not understand change in circumstance. I do not know if I was suppose to discharge myself to get the order. I cannot wait for amazon to tale over because their service is far better.