Unhappy with Takealot service

FNB sent my business banking cards through Takealot. I was supossed to have received them on Tuesday 10 September before 17:00 according to the Takealot sms I received. Takealot didn't deliver. This morning I phoned Takealot to follow up. My phone call are being placed in a que and after waiting for about 10 minutes, someone picks up the phone and immidiately hangs up. It happended twice!! I just want to tell Takealot that you are ****ing me off right now. Banking cards aren't an insignificant delivery, if it lands in the wrong person's hand I can be ruined financially. And hanging up on a customer after waiting for 10minutes to speak to a operator - that is really unproffessional. Get your act together!