UNHAPPY WITH TAKEALOT - IGNORANCE AND UNRESOLVED ISSUE

I ordered a sand filter combo unit from Takealot on 25 Nov 2023. The item was delivered on 12 Dec 2023. Takealot requested a review whereby I explained that we cannot connect the pump to the filter as we need the necessary connectors in order to give feedback. We were unaware that the suppliers had shut down for such a long period and tried all surrounding areas we can think of, trying to find the connector.

Please see my review below: Sand filter Corlene - 05 Jan 2024 (Reviewed 24 days after purchase) We have not been installed yet, awaiting a supplier of fittings to open soon to set up the sand filter. I'm very excited about setting up and getting the pool up and running on these hot days. A good product as we have the Aquamax pump and are extremely satisfied.

The suppliers shut down 15 Dec 2023 and only opened 15 Jan 2024 but could not find the connectors anywhere. I logged a call with Takealot to return the sand filter, and it was collected. I request to credit my account as the item is of no use to us. After numerous emails and explaining myself millions of times to a consultant who did not understand my frustration, neither did my explanations and I asked to refer the matter to someone who would actually understand. I also asked if they could supply the necessary connectors that are suitable for the pump and filter and even send photos to see if they can accommodate me. Needless to say, nothing has been done, and the sand filter was returned to me today. The problem is unresolved.

I am beyond furious with Takealot as my review stipulated that we are waiting for the suppliers to open in order for us to set up the sand filter. They delivered the item on 12 Dec 2023 and expect me to give positive feedback and review on a product still intact.

As a valuable customer, I really thought they would walk that extra mile to accommodate me with this issue. One thing is for sure, Takealot will never receive any orders from me again, as their ignorance of my email sucks and their customer service is extremely poor, and they need educated people who can actually do the job.