Unhappy with reply and purchase

I've received an unsuitable reply from yourselves so please look further I to this issue and or escalate it to someone further up.

My partner just returned a fitness tracker that broke whilst removing the strap to charge.

The strap was very hard to remove and each time it felt as if it would break but I thought it would get looser over time however it did not and broke when removing the strap to charge.

I also noticed that the declined time was 1min after the receiving time and I highly doubt one can test something in that amount of time.

I have been buying from you guys since you were take2!

Please have another look and either refund me or return the items as you can't by any rights keep it and not refund me.

If you test one iof the devices you will see that a fair amount of pressure is needed to remove the strap from the watch so that it can be charged in a usb charger.

The products design has to be removed so that it can be plugged into a usb charger point.

This form of 'damage' as you refer was not intentional at all.

please test another product and you too will see that it's really hard to remove.

I refer to a review on the product page saying exactly the same:

https://www.takealot.com/smart-bracelet-y5-fitness-tracker-black/PLID***8/reviews/1 Elzabie 19 February 2021 Very disappointing. You have to remove the straps to get to the USB port to charge the watch. It is EXTREMELY difficult to remove the strap, and the USB port is very thin and flimsy, second time I removed the strap the USB part broke completely off. Will most definitely NOT recommend this product.