Unhappy Takealot customer

As a takealot customer, I am very disappointed as I've purchased a Sokany vacuum cleaner and the thing's suction is gone before it reached 6months. I've logged a claim online on the manufacturers website the first week of June is well as second week.

I did not receive any feedback or acknowledgement. The manufacturer warranty booklet has no contact number or email address. And under the warranty of TAKEALOT it stated to contact the manufacturer directly which I did.

I went onto my TAKEALOT account now to see if there is any other way to log this issue. As I am doing the query I read on th lig return the popup on the return log 27 June 2025 the return option expired. I am not happy at all cause since beginning June I've been struggling to get through to the manufacturer direct.