Unhappy customer with returns process

Recently logged a return for Phillips all in one pressure cooker in April 2024 as the device was not working properly, I followed the return process and waited for them to take to manufacture and send back . When takealot sent my device back it was damaged there was no protective packaging put in the box . After several phone calls I was told to log another return fast forward it was sent and now two months later I still don’t have a response from takealot on crediting my account for the damage they caused . Their call Center is absolutely dismal the agents don’t understand and secondly their internet connectivity is so bad you can’t hear them properly . I have hundreds of emails with no response from anyone from takealot I would like to express how disappointed I am for them breaking my device and not taking ownership and ignoring me: can anyone help how else can I get hold of some one from takealot to escalate further.