Unhappy customer - Takealot Dishonesty

I am so disgusted by Takealot customer service and their dishonest.

Takealot driver collected 8 items from my house on the 18th September, took photos, allocated reference numbers for each and submitted to their warehouse. However, I was refunded for the 7 items (R1,905) and I have been querying a refund for R250 (Squizito Bathroom Mat).

I have dealt with 3 consultants who confirmed that the Squizito Bathroom Mat was received by warehouse and they will resolve the refund issues 1st Request ***8 logged with Nicholas Klaaste - not resolved 2nd Request ***7 logged with Siphosihle Qoboshiyana - not resolved 2nd Request ***7 escalated by Siphokazi Ntshingana and she promised to revert same day and there still no feedback or refund processed.

Store credit still shows R1,905 instead of R2155. I no longer want to deal with Takealot and disgusted by their horrible service and dishonesty. I now want a full refund of R2,155 paid to my cheque account card as I no want store credit.