Unhappy customer!!!!

I ordered products from take a lot . I received the products the 24 of November 2020 and requested a return on the 25 of November 2020 as the product was in correct size . When having a telephonic conversation with one of the employees they said they willing to offer me a credit or resend the product. Today is the 14 January 2021 and I’m still waiting for my credit or the product resend ? When I contact takealot numeracy times they say that they will keep me updated Or the product has not returned back to the warehouse yet I have sms proof and pictures taken that the product was collected and not used . I’m very frustrated as I’m unemployed and bought X2 products from them which cost money ?! Please can you tell me what is HAPPENING???