Unhappy Customer

Recently I purchased a bar fridge which was not the correct size and I logged a return and they have been taking so long to collect the parcel which is meant to be a gift for my sister that suffers from Muscle Dystrophy. I am extremely disappointed in the service and I asked that they please collect it so that they can credit the money back to my Takealot account so that I can purchase the correct bar fridge for her in time for her Christmas present and now they are giving me so many stories of why they are so late. They are quick to take your money for orders but when you want to return something and buy a new item, it takes forever. I don't think it is right that my sister now has to not get a gift for Christmas due to Takealot taking their time to help me. This really sucks and during Christmas time. I really thought this would be a pleasant experience but no it was not. Really upset!!!!!!