Unhappy Client

Dear HelloPeter Team, I would like to formally lodge a complaint against Takealot due to extremely poor service, refusal to process a refund correctly, and an overall frustrating customer experience. I cancelled an order and explicitly requested that the refunded amount be paid back into my bank account. Instead of processing the refund as requested, Takealot reordered the same product under a new order without my consent and refused to return my money. As a result, I was forced to cancel the order yet again and am now required to wait an additional four days for my money to be refunded. This has caused unnecessary inconvenience and delay. On 15 January 2026, I spoke to a Takealot consultant who was unhelpful and unwilling to resolve the issue or provide a satisfactory explanation. The lack of accountability and poor customer service is unacceptable. I believe Takealot’s actions are unfair and misleading, and I am extremely disappointed with how this matter has been handled. I am requesting that this issue be escalated and that my refund be processed immediately without further delays. I hope HelloPeter can assist in bringing this matter to Takealot’s attention so that it can be resolved promptly. Kind regards,