Unhappy client

I bought a breadmaker on line from takealot on the 27January, and it was promised that it would be delivered on the 29 January at my pick up point of choice. Up to today I havent received my order. I went to the pick up point, no one knows what happened to my order, I tried calling their customer service centre, that didnt help at all. I'm not getting any answers as to why the delay. I'm so dissapointed at their service, cause it looks like my order has vanished and no one is doing anything about that. I want my order delivered or my money back. I am frustrated and angry, cause I paid my hard earned money for this and they dont seem to care.