unhappy and unpleasant experience

i ordered items online which were two gifts, one for a birthday and one for secret santa, delivery was due in November and i did not get these item. i missed giving my gift to my friend who had her birthday the 2nd December on top of that i had to drive down to a different town and drive back to my delivery town which is more than 3 hours away to collect the parcel. the consultants that were handling my query did not care at all, all they told me about was their procedure whereas they were the ones at fault or the delivery company they chose. the comments on my orders were saying that my address did not exist whereas they had been delivering to that address before, i called to try and resolve and they said i will get the parcel first thing monday the 3rd December, still nothing and no one was following up. i had to use petrol to drive back to my delivery address and ask someone to use a taxi to go get my order from courier warehouse, travel midnight to get to the secret santa event which was in a town also 3 hours away from where they were delivering to, use my airtime to call them and Mr D which was of no use and assistance until i was green in the face. i hated the experience i had with them and after all that not even one supervisor or team leader attended to my matter and the company did not even meet me half way for all the expenses i had because of their errors.