Unhappy about the service.

I paid for an express delivery all I got was a predetermined automated response to something that was very important to me. Taking out time within my work days to resolve this and the empty promises that I received from your agents has proven unfruitful but ofcourse because you care nothing about your customers and their experience using your service this will probably be put at the bottom of the que with the thousands of customers who probably feel the same way. I shall not rejoice for you sending me an automated response saying I will get a credit, instead of giving me back what's rightly mine(refund) and this went beyond inconveniencing I sufferd enormous anxiety ,stress and financial loss ,going as far as requesting express delivery on a follow up order for it to arrive on time but still nothing. It's the false advertising for me don't say you can do something that you clearly failed to do and offer services you clearly can't deliver on. What a disappointment as a whole from your customer service staff all the way down to logistical and technical support I guess it's true what they say the bigger you think you get the more out of touch you become and for a brand that prides its self on "It's always about the customer "has proven that it's not .