BK
Brendon K

1 reviews | Active since Feb 2015

08 Feb 2022, 10:15

Unfair treatment on faulty item

Purchased a Hisense 28L 4-in-1 Airfry Toaster Oven. Found out the item was faulty and returned it. I requested it to be replaced. They responded by giving me credit and saying it is out of stock, but it is still available at a higher price. When I queried it they said it was a system fault and will be removed of the site and is not available for purchase. And yet the item is still available, at the higher price and can be bought. I believe they just do not want to incur the extra costs of an item that I rightfully bought and am owed at the price specified. This is not fair treatment.

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Replies (1)
BK
Brendon K's update15 Feb 2022, 16:52
Reviewer Update
Want to change this to a one star. They blatantly lie when they are supposed to be ethical. Have ordered from them before and probably will again, just not anything expensive.