Unfair treatment and bad customer service.

Terrible customer service from Takealot.com.

On Tueaday 20 March I received my Takealot Daily Deal email as per usual. There was a stroller that I was interested in at -30%. That same evening I went online to purchase the item but it was now only -15% and R400 more expensive. I contacted their Customer service to only get an automated email response where the item description as per the template was not even filled in.

After a few back and forth emails and a very unprofessional response from theit customer service staff employee, it was said that “sorry the deal is sold out” but the online portal does not show this when accessing the website from a mobile device. I have screen shots as proof and forwarded it to the staff member.

She said she would discuss it with her supervisor. I received an email today which states: “ Please see feedback from our Buyers below:

Unfortunately we only have a certain amount of stock allocated at that price. Therefore, we unable to honor the price.”

I feel that the customer service employee did not manage the situation correctly. No apology was given and Takealot needs to at least honor the price, especially when the deal does not show up as sold out on the online Daily Page. Any other company or vendor would at least apologize.