UNFAIR BUSINESS PRACTICES

On receiving an incorrect product, yet again, I logged return however accidentally selected wrong spray bottle. When placing my next order in a rush for batteries I was unaware the credit had been passed and automatically loaded onto the order. Once the transaction had already gone through I just happened to check the return I did. It was then that I noticed the incorrect spray bottle. I immediately informed takealot. After numerous emails back and forth, they refuse to pass a credit for the correct product. Their system doesn’t allow it and please accept our apologies!!! The consumer council needs to take them to task for their inability to resolve matters fairly. Someone clearly could not be bothered to take the matter further and process a manual override! If they have taken/****** R140 from me, how many others have they done this to?