Unexceptionable assistance. Poor service delivery.

Firstly I went on takealot and purchased a gift for my son. The initial one i wanted showed out of stock and took something else that have not stated out of stock. However I hardly have access to my emails, i have received a email stating they do not have stock. I then called them and asked them why couldn't they contact me via telephone. They said they communicate via email and more ****. At that point i got very angry. I then asked the agent if there is no way I can get it when they do get stock, He said i need to add it to my wishlist which i wanted to then he came up with another excuse.

I then contacted them again after I received an email a refund. I then asked the new agent the same thing I asked the first agent he then gave me a other story. They wont be able to let me know when stock will be available and more excuses.

As upset as I was because I promised my son a gift I then opt for a refund and just send my banking details as they gave me that option. However it was incorrect. They then did not call me to let me know my bank details is incorrect they waited for me to email them again to ask for my money. I then just sent my correct banking details and yet I am still waiting on my money.

Dates of communication with Takealot and I: from 28 Nov and still waiting for my pay out.