********* Business Processes, You are not customer centric.

My order was due to be delivered on the 30th June, I lost my phone and they could not reach me. I tried calling and due to Covid lines closed and today 3 days later from when delivery was due I get email that I cannot reschedule delivery they products have been returned to warehouse and credit app**** to my Takealot account. The items I bought now increased so I will have to top up to get same items, how unprofessional when you pick up items at their pickup points they give you 7 days to collect the items yet they failed to give me 3 days grace period for items I paid for and they credit the money in their account??????????

I want my money back in my bank account I will spend it elsewhere where service is priority and I am done with takealot after been so loyal to you, I will check other online stores thank you for pushing me to your competitors and I am taking everyone that I introduced to you with and I will tell all my friends and family about this horrible experience.