Underwhelming user experience by Takealot.com employees-Not fully refunded

I ordered two smart watches on the 23rd September and there was a difference of R50 COD I needed to pay when the drive delivered my items, which I did. On the 27th September '22 to my surprise only one item was delivered and when I checked on the app, the secondary order was cancelled with no communication. I've since queried this and only received R246 in refunds and there is a deficit of R99 which I'm yet to receive. I've been transferred to different departments and my issue is still not involved. Sikelwa N,Tamryn O, Shakeel S, Ebrahiem K & Luke B have all failed to assist and resolve my issue. This has made my user experience negative all round and if I could give negative stars, right now I would. I'm yet to hear from them as the last message was on the 6th October '22 as they are "investigating".