Underhanded Takealot Conduct

On the 14th of January 2025 I ordered and paid for a recliner chair to the value of R7499. The chair was delivered on the 20th. Initially I was pleased with the chair in terms of its look and feel. When reclining on the chair it is comfortable, trying to then sit up and close the chair from the reclined position was a bit difficult. This became worse and worse up until I could no longer close it with my legs in in a seated position. I was forced to climb of the chair whilst it is still in a reclined position and use me hands to push in closed. Frustrated, I duly requested a return on the 26th of Jan 2025. The chair was picked up on the 27th of Jan 2025. I thought that this might be a defective item in the range and requested a replacement. The replacement/new chair arrived the 10th of Feb 25. Once again I was happy with the chair when it was delivered, but my joy was short lived the 3rd day or so I was having the same problems as before. I asked various people in my family to try out the chair and give me their opinions. I was all the same, "we cannot close the chair". On the 25th of Feb I requested a return with the refund option. In both instances the chair was returned in a "perfect" condition. The chair was picked up by Takealot on the 27th of Feb 2025. I don't want another chair from Takealot. I will go somewhere else to purchase a chair was my thoughts. On the I received a message from Takealot that my return was processed and my refund could not be paid to my bank account as this is the option I chose. Then I got another mail from Takealot where they requested my banking details, which I duly furnished. Their reply was that my refund will reflect in my bank account within 3 to 5 days. Today the 1st of March I received a message that there was a refund scheduled of R2199 of the R 7499.00 they owed me with the balance being sent to Takealot credit. I do not want a Takealot credit, I want all my money credited to my bank account. I find that Takealot is very underhanded and ************ in their conduct. They sold me a defective item not once but twice. In good faith I paid them what was asked in return I want the same. Pay me back in full R 7499.00!!