Undercover ********

So on Monday the 21st June 2021 I ordered from takealot a sound bar using my brothers Takealot app(Mind you we new on this app, 1st time purchasers).We were given a R250voucher as the item was R1349 so I paid immediately. They advised us that we will get the delivery on Friday the 25 June 2021. On Thursday I decided to call and ask where is my order and was advised that it got lost in transit and that they have credited my account with money I paid. At this stage I was furious as I had to be the one calling to follow up yet they never sent me any communication of this ordeal. Daneel Davids from Takealot is an unprofessional stuff member who is *********** and does not care of our feelings. I spoke to one agent again who then told me to reorder the item as they cant assist , when I check the item was now R1799, imagine I must not pay extra R500 to get my order. I am in disbelief and frustrated as I have calling and emailing takealot numerous times to be told they still trying to resolve the query.I mean really how long does it take to replace an order since, its been 8days. Can I just have my Soundbar as I want no refund and I will not pay R1799 as I purchased it for R1349 minus my R250 discount. Stop ******** people.