1 reviews | Active since Aug 2013
Under deliver, bad consultants.
I ordered my study material on 7 July 2015.My employer (who pays for my studies) made the payment for my books on 13 July 2015. I indicated on 20 July 2015 (7 days later) that I have not yet received these text books and that I have an assignment due 27 July 2015.On 21 July 2015,you indicated that \We are chasing up the relevant parties and promise to get back to you with a resolution asap".This morning(27 July 2015) this email was received:\""We're terribly sorry to let you know that it appears we no longer have stock of the following item:Managerial Finance 7th Edition.Please advise if we can cancel the book and allocate the credit to your Takealot profile or if you would like a refund.\""This is inexcusable. You will be the reason that I fail my first assignment for this subject. If I do not pass my first assignment this has a ripple effect on the rest of the subject's marks!!!. Do you have any clue how this poor service is affecting my future? I placed my order"
We know an apology doesn't make up for the inconvenience and unnecessary stress this must have caused you, and we realise that this has put you in a very difficult situation. We care deeply for our student customers and always try and make their lives a little easier whenever we can, so having let you down like this is very disappointing to us as well. We've instructed our complaints team to get in touch with the product buyer to see if there's any alternative way to assist with this matter & to try and make up for the let-down as best possible.
They'll be in touch with feedback as soon as possible.
Sincerely,
takealot.com
We know an apology doesn't make up for the inconvenience and unnecessary stress this must have caused you, and we realise that this has put you in a very difficult situation. We care deeply for our student customers and always try and make their lives a little easier whenever we can, so having let you down like this is very disappointing to us as well. We've instructed our complaints team to get in touch with the product buyer to see if there's any alternative way to assist with this matter & to try and make up for the let-down as best possible.
They'll be in touch with feedback as soon as possible.
Sincerely,
takealot.com