UNDELIVERED ORDER DAY 3

I HAVE PLACED AN ORDER ON THE 6TH OF JULY, EVER SINCE THE 17TH IM GETTING SMS THAT THE ORDER HAS BEEN DISPATHED FOR DELIVERY , TILL THIS DAY THERE HAVE NOT DELIVERED , IVE CALL THEIR DELIVERY TEAM NUMEROUS TIMES AND NON OF THEIR CONSULTED IS TELLING ME THE REASON WHY MY ORDER HAS NOT BEEN DELIVERED INSTEAD I A HEARING THE MATTER WILL BE ESCALATED TO THIER MANAGERS , CAN SOMEONE PLEASE TELL ME WHERE IS MY ORDER.